Refunds & Cancellation Policy

Return Policy: We accept returns within 7 days of delivery for items that meet the following conditions:

  • The product must be unused, unwashed, and in its original packaging.
  • The product must have all tags attached.

Non-Returnable Items:

  • Items marked as Final Sale or purchased during promotions.
  • Customized or personalized products.

Return Process:

  1. Submit a return request via email at support@theaurax.in with your order ID and reason for return.
  2. Our team will confirm your request and arrange for a reverse pickup if applicable.
  3. Once we receive and inspect the returned item, we’ll initiate a refund or exchange.

Refund Policy:

  • Refund Method: Refunds will be processed to your original payment method within 7-10 business days. For COD orders, refunds will be processed via bank transfer.
  • Shipping Charges: Original shipping charges (if any) are non-refundable.